VetlinkPRO customers can now get quick answers to common software questions through Archer, our new AI support assistant.
Available 24 hours a day, Archer is designed to help veterinary teams find clear, practical guidance without needing to search through lengthy manuals or wait for standard support hours.
Archer is currently in beta and is available only to verified VetlinkPRO clinic customers.
Archer is a secure, customer-facing AI assistant that answers everyday questions about VetlinkPRO Version 7.
You can ask questions in plain English, such as:
Archer searches the VetlinkPRO Version 7 support knowledge base and provides a concise answer based on the information available.
Because its responses are generated using artificial intelligence, they may occasionally be incomplete or inaccurate. Important information should always be checked, particularly before making changes that could affect clinical, financial or customer records.
A member of the VetlinkPRO support team is always available when human assistance is needed.
Archer is intended for verified veterinary clinics that use VetlinkPRO.
Access is protected by:
These controls help ensure that Archer remains available to genuine VetlinkPRO customers and that each account is protected from unauthorised access.
Open the Archer sign-in page and select Request an account.
You will be asked to provide:
Enter the name of your veterinary practice.
Your branch reference helps the VetlinkPRO team confirm that your clinic is an existing customer.
To find it, press Ctrl + Alt + C from anywhere within VetlinkPRO. This opens the Configuration screen.
The number may appear as:
Enter your first and last name so the support team knows who is requesting access.
Use your clinic email address whenever possible. This helps the VetlinkPRO team verify your connection to the practice and ensures that your account details reach the correct inbox.
After submitting the form, you will see confirmation that your request has been received and is awaiting review.
Every Archer registration request is reviewed by the VetlinkPRO team before an account is created.
The team checks the supplied clinic, branch and contact details. Where necessary, they may correct a small error, such as an email typo, before approving the request.
Once approved, Archer will:
If the team cannot verify the request, you will receive an email directing you to VetlinkPRO Support for further assistance.
This approval process helps protect customer access and prevents duplicate or unauthorised accounts from being created.
When your access is approved, open the sign-in link from your welcome email and enter your email address and temporary password.
You will then be asked to complete two security steps.
Replace the temporary password with a private password that only you know.
Your temporary password is intended for your first sign-in only.
Multi-factor authentication provides an additional layer of account security.
You can usually verify your sign-in by:
After completing these steps, you will be taken to the Archer chat.
Using Archer is similar to having a conversation.
Type your question into the chat using everyday language. You do not need to use technical terms or know the exact name of the VetlinkPRO feature.
For the most useful answer, include enough detail to explain what you are trying to do.
For example, instead of asking:
Try:
Specific questions help Archer identify the correct part of the VetlinkPRO knowledge base and provide a more relevant answer.
Archer’s answers are based on approved support information for VetlinkPRO Version 7.
It is designed primarily for common “how do I?” questions and everyday software guidance.
Archer may not be able to resolve:
In these situations, the VetlinkPRO support team may need to investigate directly.
Select Escalate to support at any time when:
Your question will be passed to the VetlinkPRO support team, who will follow up through email or a support ticket.
Escalating a question does not create an instant live chat, but it ensures the matter reaches the appropriate support team.
Archer is designed to make support information faster and easier to access, but it does not replace the experience and judgement of the VetlinkPRO support team.
Keep these points in mind:
First, check your spam or junk email folder.
Also confirm that the email address entered on the access form was correct. If you still cannot find the message, contact VetlinkPRO Support so the team can check your registration.
For security reasons, never share your password or multi-factor authentication code with another person.
Archer gives VetlinkPRO customers another way to get help—particularly outside standard support hours or when a team member needs a quick reminder about a familiar task.
It combines convenient, AI-assisted guidance with secure customer access and a clear path to the VetlinkPRO support team whenever human assistance is required.
AI-generated answers may be incomplete or inaccurate. Please verify important information or escalate the question to VetlinkPRO Support.